Zendesk
Customer service and support software
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Zendesk is an AI-first customer service platform that automates up to 80% of support interactions with self-learning AI agents.
- for
- Support teams and businesses that need scalable, multichannel customer service.
- pricing
- freemium · free trial
Key features
- AI agents — Autonomous agents resolve complex issues across any channel and continuously improve.
- Omnichannel routing — Automatically directs tickets to the right agent based on skill, status and priority.
- Copilot AI assistant — Proactive AI assistant that suggests actions and drafts responses for agents.
- Action Builder & App Builder — Low-code tools and pre-built connectors to automate multi-step workflows across systems.
- Analytics & Reporting — Pre-built dashboards and conversational reporting generate insights from ticket data.
- Security & Governance — Enterprise-grade security, AI governance and sandbox environments for safe testing.
Use cases
- Automate routine ticket triage and resolution to cut support costs
- Provide 24/7 voice and chat support with AI handling authentication and FAQs
- Enable internal employee service desks that instantly resolve HR or IT requests
Zendesk pricing
- Support Team$19/agent per month paid yearlEmail & ticketing system · Ticket routing · Pre-built analytics · Automations & triggers
- Suite Team$55/agent per month paid yearlAll Support features · AI agents · Knowledge base · Omnichannel routing
- Suite Professional$115/agent per month paid yearlAll Suite Team features · Admin Copilot · App Builder · Writing tools
Zendesk vs alternatives
 Zendesk |  Intercom |  Chatwoot |  Doks.ai | |
|---|---|---|---|---|
| Best for | AI-powered customer service platform | Conversational marketing & support | Open-source live-chat support | AI help-center chat |
| Pricing | Freemium | Subscription | Free | Subscription |
| DevHunt upvotes | 0 | 0 | 0 | 20 |
| Launched | — | — | — | Jan 2023 |
- Zendesk vs Intercom: Intercom offers similar AI chat and messaging but focuses more on conversational marketing and less on full-stack contact-center features.
- Zendesk vs Chatwoot: Chatwoot is open-source and self-hosted, providing basic ticketing and live chat without the extensive AI suite Zendesk provides.
- Zendesk vs Doks.ai: Doks.ai provides AI-driven help-center chat for docs, whereas Zendesk covers broader multichannel support and enterprise governance.
Zendesk FAQ
How is Zendesk pricing structured?+
Pricing is seat-based per agent per month, with tiered plans that add features; annual billing gets a discount.
What’s included in the Support vs. Suite plans?+
Support covers core email ticketing; Suite adds omnichannel, AI agents, knowledge base and advanced automations.
How are AI agents billed?+
AI agents are included in Suite plans and billed based on automated resolutions you consume.
Can I try Zendesk before paying?+
Yes, there is a 14-day free trial with no credit card required.
What add-ons are available?+
Add-ons such as Copilot, Workforce Engagement Bundle and Contact Center are sold separately per seat.
Summarized by DevHunt from zendesk.com · Oct 7, 2026. Details may change; check the official site.
About this listing
DevHunt lists Zendesk because developers expect to find it next to the tools in its category. It did not launch on DevHunt. Work on Zendesk? Message us to claim this listing.
