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Doks.ai vs Zendesk
Doks.ai provides AI-driven help-center chat for docs, whereas Zendesk covers broader multichannel support and enterprise governance.
Doks.aiConversational AI Customer Support for your Website & Docs
ZendeskCustomer service and support softwareWhich to pick
Pick Doks.ai if you want…
- AI chatbots for website and documentation support
- AI help-center chat
Pick Zendesk if you want…
- AI-powered customer service platform
- A free plan to start with
Side by side
- What it is
- Doks.ai:AI-powered chatbot that integrates with websites, docs and knowledge bases to answer user queries and reduce support tickets.
- Zendesk:Zendesk is an AI-first customer service platform that automates up to 80% of support interactions with self-learning AI agents.
- Best for
- Doks.ai:AI chatbots for website and documentation support
- Zendesk:AI-powered customer service platform
- Who it’s for
- Doks.ai:Product teams, support teams and marketers who need self-service support on their site or docs.
- Zendesk:Support teams and businesses that need scalable, multichannel customer service.
- Pricing
- Doks.ai:Paid
- Zendesk:Freemium
- Plans
- Doks.ai:Starter $19 per month · Premium $49 per month · Ultimate $99 per month · Enterprise $399 per month
- Zendesk:Support Team $19 per agent per month paid yearl · Suite Team $55 per agent per month paid yearl · Suite Professional $115 per agent per month paid yearl
- Works with
- Doks.ai:—
- Zendesk:Email, Live chat
Doks.ai features
- Quick 2-minute setup. Create and embed a chatbot in minutes without a credit card.
- Custom training data. Train on website URLs, XML sitemaps, uploaded docs or text.
- Brand customization. Adjust colors, logo, widget icon and avatar to match your brand.
- Lead & ticket forms. Add lead generation, demo booking or support ticket forms inside the chat.
- Multilingual support. Chatbot detects and replies in the language of the user’s question.
- Message credit system. Usage measured in GPT-3.5-Turbo message credits per plan.
- Unlimited sites & documents. No limit on the number of URLs or documents you can add.
- White-label option. Enterprise plan lets you remove Doks branding for a fully branded experience.
Zendesk features
- AI agents. Autonomous agents resolve complex issues across any channel and continuously improve.
- Omnichannel routing. Automatically directs tickets to the right agent based on skill, status and priority.
- Copilot AI assistant. Proactive AI assistant that suggests actions and drafts responses for agents.
- Action Builder & App Builder. Low-code tools and pre-built connectors to automate multi-step workflows across systems.
- Analytics & Reporting. Pre-built dashboards and conversational reporting generate insights from ticket data.
- Security & Governance. Enterprise-grade security, AI governance and sandbox environments for safe testing.
Doks.ai vs Zendesk FAQ
Is Doks.ai or Zendesk free?+
Doks.ai is paid, from $19/month (Starter), with a free trial. Zendesk has a free plan and paid plans.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.