FreeScout
Free self-hosted help desk and shared mailbox
FreeHelpersOpen Source3 impressions
FreeScout is a lightweight, open-source, self-hosted help desk and shared inbox built with PHP/Laravel.
- for
- Teams that need a privacy-focused, cost-free ticketing system.
- pricing
- open source
- license
- AGPL-3.0
Key features
- Open-source — FreeScout’s code is publicly available and can be modified to fit any need.
- Self-hosted — Runs on your own servers, keeping all data on-premises.
- Shared inbox — Allows multiple agents to collaborate on the same mailbox.
- One-click install — Provides simple deployment with minimal configuration.
- Unlimited agents & inboxes — Create as many users and inboxes as required without extra cost.
Use cases
- Handle customer support tickets via email
- Collaborate on shared support inboxes across a team
- Maintain full data privacy by self-hosting the help desk
- Scale support staff without per-agent licensing fees
FreeScout vs alternatives
 FreeScout |  Chatwoot |  Zendesk |  Intercom | |
|---|---|---|---|---|
| Best for | Self-hosted email-based help desk | Live-chat support | SaaS ticketing | AI-enhanced support |
| Pricing | Open source | Free | Subscription | Subscription |
| DevHunt upvotes | 0 | 0 | 0 | 0 |
| Launched | — | — | — | — |
- FreeScout vs Chatwoot: Chatwoot adds live-chat and social-media channels, while FreeScout focuses on email tickets.
- FreeScout vs Zendesk: Zendesk is a hosted SaaS solution with paid plans; FreeScout is self-hosted and free.
- FreeScout vs Intercom: Intercom provides AI-driven messaging and paid features; FreeScout is a simple open-source inbox.
FreeScout FAQ
Is FreeScout free to use?+
Yes, FreeScout is an open-source project released under a free license.
Can I host FreeScout on my own server?+
Yes, it is designed to be self-hosted on any server you control.
Does FreeScout limit the number of agents or inboxes?+
No, you can add unlimited users and inboxes without additional charges.
How difficult is the installation?+
FreeScout offers one-click installs that make setup straightforward.
Where is my support data stored?+
All data resides on your premises, ensuring full privacy.
Summarized by DevHunt from freescout.net · Oct 7, 2026. Details may change; check the official site.
About this listing
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