Chatwoot
Open-source customer support platform
FreeHelpersOpen Source3 impressions
Open-source platform for omnichannel customer support with live chat, email, WhatsApp, voice and AI assistance.
- for
- Support teams and businesses that need unified, multi-channel customer service.
- pricing
- freemium · free trial
- license
- open source
Key features
- Unified Inbox — All conversations from web chat, email, social and messaging channels appear in a single threaded view.
- AI Agent Captain — Automates routine replies, suggests FAQs, translates messages and drafts responses.
- Voice Calls — Inbound/outbound calls via Twilio or WhatsApp are logged in the same inbox with transcription.
- Help Center — Self-service knowledge base with multi-language articles and AI-powered search.
- Automation & Macros — Rule-based actions, playbooks and macros run automatically or with one click.
- Open API & Webhooks — Send messages, create channels and listen to events to integrate with any stack.
Use cases
- Answer common support queries instantly with AI-drafted replies
- Handle phone support without separate desk phones using Twilio integration
- Provide 24/7 self-service via a branded help center
- Route WhatsApp and Instagram messages into a single support queue
Chatwoot pricing
- Hacker$0/agent per monthUp to 2 agents · 500 conversations/month · Live chat only
- Startups$19/agent per monthUnlimited conversations · All channels · Captain AI 300 credits · Help center
- Business$39/agent per monthVoice included · Captain AI 500 credits · Teams & automation · Help center
- Enterprise$99/agent per monthSSO / SAML · Audit logs · Captain AI 800 credits · 3-year data retention
Chatwoot vs alternatives
 Chatwoot |  Intercom | |
|---|---|---|
| Best for | Omnichannel support with AI agent | Proprietary omnichannel support |
| Pricing | Freemium | Subscription |
| DevHunt upvotes | 0 | 0 |
| Launched | — | — |
- Chatwoot vs Intercom: Intercom is a proprietary SaaS platform with similar omnichannel features but is not open source.
Chatwoot FAQ
What does the free Hacker plan include?+
It allows up to 2 agents, 500 monthly conversations and live-chat channels, but no voice, AI, help center or automation features.
Can I add more Captain AI credits?+
Yes, additional credits are $20 per 1,000 credits and can be purchased from the billing dashboard.
Where is my data stored?+
Chatwoot Cloud runs on AWS in the United States; self-hosted options let you store data wherever you choose.
Do you offer discounts for open-source projects?+
Open-source projects and nonprofits can get the Startups plan free of charge by contacting hello@chatwoot.com.
How do I upgrade my plan?+
Upgrade anytime from Settings → Billing in the dashboard; you can also change payment method there.
Summarized by DevHunt from chatwoot.com · Oct 7, 2026. Details may change; check the official site.
About this listing
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