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Chatwoot vs Intercom
Intercom is a proprietary SaaS platform with similar omnichannel features but is not open source.
Which to pick
Pick Chatwoot if you want…
- Omnichannel support with AI agent
- A free plan to start with (Hacker)
- Open-source code (chatwoot/chatwoot on GitHub)
- Integrations with Outlook, Gmail or IMAP/SMTP (on Chatwoot's list, not Intercom's)
Pick Intercom if you want…
- Integrated AI helpdesk with outcome-based pricing
- Proprietary omnichannel support
- Integrations with Slack, Shopify or GitHub (on Intercom's list, not Chatwoot's)
Side by side
- What it is
- Chatwoot:Open-source platform for omnichannel customer support with live chat, email, WhatsApp, voice and AI assistance.
- Intercom:Intercom combines a helpdesk with the Fin AI Agent to deliver AI-augmented customer support across channels.
- Best for
- Chatwoot:Omnichannel support with AI agent
- Intercom:Integrated AI helpdesk with outcome-based pricing
- Who it’s for
- Chatwoot:Support teams and businesses that need unified, multi-channel customer service.
- Intercom:Customer support teams that need both human and AI-driven ticketing.
- Pricing
- Chatwoot:Freemium
- Intercom:Paid
- Plans
- Chatwoot:Hacker $0 per agent per month · Startups $19 per agent per month · Business $39 per agent per month · Enterprise $99 per agent per month
- Intercom:Copilot Add-on $29 per agent/mo per month · Pro Add-on $100 per workspace/mo per month · Proactive Support Plus $99 per workspace/mo per month
- Open source
- Chatwoot:Yes, 37,610 GitHub stars
- Intercom:—
- Works with
- Chatwoot:Outlook, Gmail, IMAP/SMTP, Twilio, WhatsApp Business, Instagram, Messenger, API
- Intercom:Slack, Shopify, GitHub, Salesforce, HubSpot, Freshdesk, WhatsApp, SMS
Chatwoot features
- Unified Inbox. All conversations from web chat, email, social and messaging channels appear in a single threaded view.
- AI Agent Captain. Automates routine replies, suggests FAQs, translates messages and drafts responses.
- Voice Calls. Inbound/outbound calls via Twilio or WhatsApp are logged in the same inbox with transcription.
- Help Center. Self-service knowledge base with multi-language articles and AI-powered search.
- Automation & Macros. Rule-based actions, playbooks and macros run automatically or with one click.
- Open API & Webhooks. Send messages, create channels and listen to events to integrate with any stack.
Intercom features
- AI-enhanced inbox. Fin assists agents with real-time suggestions, automation and translation.
- Omnichannel ticketing. Unified inbox for email, chat, phone, Slack and more.
- Fin outcome pricing. Pay $0.99 per resolved outcome, with a cap of one charge per conversation.
- Self-improving AI. Fin learns from human reps and improves resolution rates over time.
- Knowledge hub & reporting. Centralized content management with performance analytics for both AI and humans.
- Add-ons (Copilot, Pro, Proactive Support). Optional modules for personal AI assistants, advanced analytics and outbound campaigns.
Chatwoot vs Intercom FAQ
Is Chatwoot or Intercom free?+
Chatwoot has a free plan (Hacker) and paid plans. Intercom is paid, with a free trial.
Is Chatwoot or Intercom open source?+
Chatwoot is open source (chatwoot/chatwoot on GitHub). DevHunt has no public source repository on record for Intercom.
Do Chatwoot and Intercom integrate with the same tools?+
Their integration lists don't overlap: Chatwoot lists Outlook, Gmail, IMAP/SMTP, Twilio and 5 more; Intercom lists Slack, Shopify, GitHub, Salesforce and 6 more.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.