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EspoCRM vs Zoho CRM
Short answer: Pick EspoCRM if you want customizable open-source CRM; pick Zoho CRM if you want AI-driven sales automation. EspoCRM starts at $15/month per user; Zoho CRM has a free plan, paid from $7/month per user.
Which to pick
Pick EspoCRM if you want…
- Customizable open-source CRM
- Open-source code (espocrm/espocrm on GitHub, AGPL-3.0 license)
- Integrations with REST API, Mailchimp or Zapier (on EspoCRM's list, not Zoho CRM's)
Pick Zoho CRM if you want…
- AI-driven sales automation
- A free plan to start with
- Integrations with Gmail, Zoho Mail or Slack (on Zoho CRM's list, not EspoCRM's)
Side by side
- What it is
- EspoCRM:EspoCRM is an open-source CRM platform for managing contacts, sales, support and marketing with customizable workflows and an open API.
- Zoho CRM:Zoho CRM is an AI-powered online CRM that centralizes customer data, automates sales tasks and offers multi-agent AI assistance.
- Best for
- EspoCRM:Customizable open-source CRM
- Zoho CRM:AI-driven sales automation
- Who it’s for
- EspoCRM:Businesses needing a self-hosted or cloud CRM with extensive customization
- Zoho CRM:Sales teams and businesses of any size looking for an integrated, AI-enhanced CRM.
- Pricing
- EspoCRM:Paid
- Zoho CRM:Freemium
- Starting price
- EspoCRM:$15/month per user (Basic)
- Zoho CRM:$7/month per user (Bigin Express)
- Free plan or trial
- EspoCRM:Free trial
- Zoho CRM:Free plan (Free) · Free trial
- Plans
- EspoCRM:Basic $15.00 per user/month · Enterprise $25.00 per user/month · Ultimate $69.00 per user/month
- Zoho CRM:Free $0 · Standard $14 per user per month · Professional $23 per user per month · Enterprise $40 per user per month · Bigin Express $7 per user per month
- Open source
- EspoCRM:Yes, 3,450 GitHub stars
- Zoho CRM:—
- Works with
- EspoCRM:REST API, Google Calendar, Outlook, Zoom, Stripe, Mailchimp, Zapier, Make
- Zoho CRM:Gmail, Outlook, Zoho Mail, Slack, Zoom, Google Calendar, QuickBooks, Stripe
EspoCRM features
- Core CRM. Manage accounts, contacts, leads, opportunities and sales pipelines in a unified interface.
- Automation. Create BPMN workflows, trigger-based rules and scheduled actions to automate business processes.
- Project Management. Track projects, tasks, milestones and view Gantt charts within the CRM.
- Email & Marketing. Sync email, send mass campaigns, use templates and manage web-to-lead forms.
- Integrations & API. REST API, Google, Outlook, Zoom, Stripe, Mailchimp and 2000+ other integrations.
- Roles & Permissions. Granular access control, field-level security and LDAP/OpenID authentication.
Zoho CRM features
- Contact Management. Store and organize all contacts in a single searchable database.
- Workflow Automation. Automate repetitive sales tasks with customizable workflows.
- AI Agents (Zia). Deploy AI agents to execute tasks, provide predictions and recommendations.
- Multi-Channel Integration. Integrate email, calling, calendar, Slack, Zoom, Teams and more directly in the CRM.
- Custom Modules & Portals. Create bespoke data modules and customer/partner portals without code.
- Reporting & Analytics. Standard and unlimited reports, predictive intelligence and CPQ capabilities.
- Developer Sandbox & APIs. Test changes safely and access up to 5,000 API calls per day.
- Mobile App. Access CRM data and perform sales actions on the go via native mobile apps.
EspoCRM vs Zoho CRM FAQ
What is the difference between EspoCRM and Zoho CRM?+
EspoCRM is open-source and self-hosted, offering full code control; Zoho is SaaS with AI features and managed hosting.
Should I use EspoCRM or Zoho CRM?+
Pick EspoCRM if you want customizable open-source CRM, open-source code (espocrm/espocrm on GitHub, AGPL-3.0 license) or integrations with REST API, Mailchimp or Zapier (on EspoCRM's list, not Zoho CRM's). Pick Zoho CRM if you want AI-driven sales automation, a free plan to start with or integrations with Gmail, Zoho Mail or Slack (on Zoho CRM's list, not EspoCRM's).
Is EspoCRM or Zoho CRM free?+
EspoCRM is paid, from $15/month per user (Basic), with a free trial. Zoho CRM has a free plan; paid plans start at $7/month per user (Bigin Express).
Which is cheaper, EspoCRM or Zoho CRM?+
Zoho CRM is cheaper to start with: Zoho CRM's Bigin Express plan ($7/month per user) against EspoCRM's Basic plan ($15/month per user).
Is EspoCRM or Zoho CRM open source?+
EspoCRM is open source (espocrm/espocrm on GitHub, AGPL-3.0 license). DevHunt has no public source repository on record for Zoho CRM.
Do EspoCRM and Zoho CRM integrate with the same tools?+
Partly. Both list Google Calendar, Outlook, Zoom and Stripe. EspoCRM also lists REST API, Mailchimp, Zapier and Make; Zoho CRM also lists Gmail, Zoho Mail, Slack, QuickBooks and 1 more.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.