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Acuity Scheduling vs Chatwoot
Short answer: Pick Acuity Scheduling if you want customizable online booking with payments; pick Chatwoot if you want omnichannel support with AI agent. Acuity Scheduling starts at $16/month; Chatwoot has a free plan.
Which to pick
Pick Acuity Scheduling if you want…
- Customizable online booking with payments
- Integrations with Zoom, Google Meet or GoToMeeting (on Acuity Scheduling's list, not Chatwoot's)
Pick Chatwoot if you want…
- Omnichannel support with AI agent
- Support ticketing
- A free plan to start with (Hacker)
- Open-source code (chatwoot/chatwoot on GitHub)
- Integrations with Outlook, Gmail or IMAP/SMTP (on Chatwoot's list, not Acuity Scheduling's)
Side by side
- What it is
- Acuity Scheduling:Acuity Scheduling is an online appointment booking platform with automation, payments and calendar sync.
- Chatwoot:Open-source platform for omnichannel customer support with live chat, email, WhatsApp, voice and AI assistance.
- Best for
- Acuity Scheduling:Customizable online booking with payments
- Chatwoot:Omnichannel support with AI agent
- Who it’s for
- Acuity Scheduling:Solo practitioners, small teams and multi-location businesses needing appointment scheduling.
- Chatwoot:Support teams and businesses that need unified, multi-channel customer service.
- Pricing
- Acuity Scheduling:Paid
- Chatwoot:Freemium
- Starting price
- Acuity Scheduling:$16/month (Starter)
- Chatwoot:—
- Free plan or trial
- Acuity Scheduling:Free trial
- Chatwoot:Free plan (Hacker) · Free trial
- Plans
- Acuity Scheduling:Starter $16/ month per month · Standard $27/ month per month · Premium $55/ month per month
- Chatwoot:Hacker $0 per agent per month · Startups $19 per agent per month · Business $39 per agent per month · Enterprise $99 per agent per month
- Open source
- Acuity Scheduling:—
- Chatwoot:Yes, 37,610 GitHub stars
- Works with
- Acuity Scheduling:Zoom, Google Meet, GoToMeeting, Stripe, Square, PayPal, Venmo
- Chatwoot:Outlook, Gmail, IMAP/SMTP, Twilio, WhatsApp Business, Instagram, Messenger, API
Acuity Scheduling features
- Branded booking page. Clients self-schedule on a customizable, 24/7 booking page.
- Payment processing. Accept deposits and payments via Stripe, Square, PayPal or Venmo.
- Calendar sync & multiple calendars. Sync with existing calendars and manage up to 36 staff/location calendars.
- Automated reminders. Email and optional SMS reminders reduce no-shows.
- Intake forms & client data. Custom forms collect client info, terms and conditions.
- Packages, subscriptions & gift certificates. Sell bundled services, recurring memberships and gift cards.
- AI Booking Assistant & API. AI chat bot for booking and custom API/CSS for deeper integration.
- HIPAA compliance option. Sign a BAA to enable HIPAA-compliant scheduling.
Chatwoot features
- Unified Inbox. All conversations from web chat, email, social and messaging channels appear in a single threaded view.
- AI Agent Captain. Automates routine replies, suggests FAQs, translates messages and drafts responses.
- Voice Calls. Inbound/outbound calls via Twilio or WhatsApp are logged in the same inbox with transcription.
- Help Center. Self-service knowledge base with multi-language articles and AI-powered search.
- Automation & Macros. Rule-based actions, playbooks and macros run automatically or with one click.
- Open API & Webhooks. Send messages, create channels and listen to events to integrate with any stack.
Acuity Scheduling vs Chatwoot FAQ
What is the difference between Acuity Scheduling and Chatwoot?+
Chatwoot: Customer support platform, not a scheduling tool.
Should I use Acuity Scheduling or Chatwoot?+
Pick Acuity Scheduling if you want customizable online booking with payments or integrations with Zoom, Google Meet or GoToMeeting (on Acuity Scheduling's list, not Chatwoot's). Pick Chatwoot if you want omnichannel support with AI agent, support ticketing or a free plan to start with (Hacker).
Is Acuity Scheduling or Chatwoot free?+
Acuity Scheduling is paid, from $16/month (Starter), with a free trial. Chatwoot has a free plan (Hacker) and paid plans.
Is Acuity Scheduling or Chatwoot open source?+
Chatwoot is open source (chatwoot/chatwoot on GitHub). DevHunt has no public source repository on record for Acuity Scheduling.
Do Acuity Scheduling and Chatwoot integrate with the same tools?+
Their integration lists don't overlap: Acuity Scheduling lists Zoom, Google Meet, GoToMeeting, Stripe and 3 more; Chatwoot lists Outlook, Gmail, IMAP/SMTP, Twilio and 5 more.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.