Harmony

Enterprise Service Management That Runs Itself

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Harmony brings together service desk, asset management, software management, and workflow automation into a single AI-native platform built for companies. Instead of juggling disconnected tools and reacting to issues as they arise, IT teams use Harmony to automate repetitive work, resolve tickets faster, and get ahead of problems before they impact the business.

Harmony is an AI-native platform that combines service desk, asset, software management and workflow automation for enterprise service management.

for: IT, HR, Operations, Finance, Legal, Security teams in mid-size to large enterprises.
pricing: contact sales

works withSlackMicrosoft TeamsSAMLSCIM

Key features

8 features of Harmony

AI Service Desk Agent — Automatically resolves up to 90% of routine tickets using natural language understanding.
Proactive AI Agents — Detect and resolve issues before they impact users by reacting to real-time signals.
Generative Knowledge Base — Continuously learns from tickets and context to create a dynamic knowledge base.
System of Record — Maintains an automated, real-time inventory of assets and software across the organization.
Software & License Management — Handles application access requests, approvals, provisioning and license expiration alerts.
Identity & Access Automation — Automates password resets, group membership and off-boarding workflows.
Hardware Management — Monitors device health, storage, uptime and automates recovery actions.
Multi-Desk Support — Out-of-the-box agents for IT, HR, Legal, Finance and other departments.

Use cases

Automatically resolve routine IT tickets within minutes via Slack or Teams.
Provision software access and renew licenses without manual approvals.
Onboard new hires with automated account creation, device setup and ticket orchestration.
Detect and remediate endpoint security misconfigurations before they cause breaches.
Monitor printer fleet health and automatically schedule maintenance.

Harmony FAQ

Why doesn't Harmony publish pricing?+

Pricing varies by company size, number of desks, request volume and environment complexity, so a generic rate would be misleading.

How is Harmony priced?+

Each quote is scoped to the deployment specifics—team size, departments, volume and complexity—and presented after an initial call.

What does a Harmony deployment include?+

Core AI agents, knowledge-base generation, integrations for identity, devices and applications, plus support; additional governance depends on the quote.

Can I try Harmony before buying?+

Harmony does not offer a public free trial; interested customers must request a scoped quote and demo.

Summarized by DevHunt from harmony.io · Oct 4, 2026. Details may change; check the official site.