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Dialpad is an AI-powered communications platform that unifies voice, video, messaging and contact-center workflows with AI agents.
- for
- Enterprises and teams that need integrated phone, video, messaging and AI-driven support or sales.
- pricing
- paid · free trial
Key features
- AI Voice & Digital Agents — Build custom AI agents that handle calls, chats and automate actions across tools.
- Real-time AI Coaching — Live Coach provides knowledge-base suggestions, sentiment analysis and AI-generated responses during calls.
- Omnichannel Routing — Route voice, video and digital interactions through a single platform with AI-enhanced routing.
- AI Transcripts & Recaps — Automatic call transcription, summaries and action items with AI Recaps.
- Workforce Management — Forecasting, scheduling and adherence tools included in Premium plans.
- Enterprise Governance — Controls for building, testing, deploying and supervising AI with human oversight.
- CRM & App Integrations — Native integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, HubSpot and more.
- Analytics & Dashboards — Real-time dashboards, sentiment metrics and API access for deeper insights.
Use cases
- Support agents receive AI-generated suggestions and live transcripts to resolve calls faster.
- Sales reps get real-time coaching and automated call logging to accelerate deal cycles.
- Teams collaborate via voice, video and messaging with AI-driven meeting summaries.
- Enterprises automate routine workflows like scheduling, routing and order lookup with AI agents.
Dialpad pricing
- Support Essentials$89/user per monthOmnichannel routing · AI transcripts & sentiment · Reach Booster
- Support Advanced$119/user per monthLive Coach · AI CSAT & scorecards · Quality Management
- Support Premium$149/user per monthWorkforce Management · Full contact-center suite · Admin & Reporting APIs
- Sell Essentials$39/user per monthAI transcripts & recaps · Unlimited US/CA minutes · Coaching Teams
- Sell Advanced$59/user per monthLive Coach · Reach Booster · AI quality management
Dialpad vs alternatives
 Dialpad |  RingCentral |  Otter.ai |  OpenAI Whisper | |
|---|---|---|---|---|
| Best for | Unified AI-enhanced business communications | Cloud phone and video collaboration | AI meeting transcription | Speech recognition engine |
| Pricing | Paid | Subscription | Subscription | Free |
| DevHunt upvotes | 0 | 0 | 0 | 0 |
| Launched | — | — | — | — |
- Dialpad vs RingCentral: RingCentral offers cloud phone, video and messaging but lacks built-in AI agents for workflow automation.
- Dialpad vs Otter.ai: Otter.ai provides AI transcription and meeting notes without integrated voice calling or AI agents.
- Dialpad vs OpenAI Whisper: OpenAI Whisper is an open-source speech-to-text model, not a full communications platform with AI agents.
Dialpad FAQ
What analytics are available?+
All plans include real-time dashboards with call metrics; Premium plans add Admin and Reporting APIs.
How does AI Live Coach help agents?+
It surfaces relevant knowledge-base articles and suggested responses based on the live conversation.
Can I use Dialpad internationally?+
Yes, calls can be placed worldwide with local numbers in over 50 countries and competitive rates.
Do I need an annual contract?+
Advanced plans can be month-to-month or annual; Premium plans are annual-only.
How are AI usage charges applied?+
Dialpad uses conversation-based pricing: you buy AI Agent Credits and are charged only when the AI performs a real action.
What devices are supported?+
Dialpad works on desktops, laptops, iOS & Android smartphones, tablets and desk phones.
Summarized by DevHunt from dialpad.com · Nov 7, 2026. Details may change; check the official site.
About this listing
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