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Dialpad vs RingCentral
Short answer: Pick Dialpad if you want unified AI-enhanced business communications; pick RingCentral if you want AI-enhanced business phone and contact center. Dialpad starts at $39/month per user; RingCentral has a free plan.
Which to pick
Pick Dialpad if you want…
- Unified AI-enhanced business communications
- Integrations with Salesforce, Zendesk or Google Workspace (on Dialpad's list, not RingCentral's)
Pick RingCentral if you want…
- AI-enhanced business phone and contact center
- Cloud phone and video collaboration
- A free plan to start with
Side by side
- What it is
- Dialpad:Dialpad is an AI-powered communications platform that unifies voice, video, messaging and contact-center workflows with AI agents.
- RingCentral:RingCentral provides cloud phone, video, messaging and AI-powered voice agents for business communications.
- Best for
- Dialpad:Unified AI-enhanced business communications
- RingCentral:AI-enhanced business phone and contact center
- Who it’s for
- Dialpad:Enterprises and teams that need integrated phone, video, messaging and AI-driven support or sales.
- RingCentral:Enterprises and SMBs needing unified communications and AI call automation
- Pricing
- Dialpad:Paid
- RingCentral:Freemium
- Starting price
- Dialpad:$39/month per user (Sell Essentials)
- RingCentral:—
- Free plan or trial
- Dialpad:Free trial
- RingCentral:Free trial
- Plans
- Dialpad:Support Essentials $89 per user per month · Support Advanced $119 per user per month · Support Premium $149 per user per month · Sell Essentials $39 per user per month · Sell Advanced $59 per user per month
- RingCentral:Core $20 per user per month (paid annua · Advanced $25 per user per month (paid annua · Ultra $35 per user per month (paid annua
- Works with
- Dialpad:Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, HubSpot, Microsoft Dynamics
- RingCentral:Microsoft Teams
Dialpad features
- AI Voice & Digital Agents. Build custom AI agents that handle calls, chats and automate actions across tools.
- Real-time AI Coaching. Live Coach provides knowledge-base suggestions, sentiment analysis and AI-generated responses during calls.
- Omnichannel Routing. Route voice, video and digital interactions through a single platform with AI-enhanced routing.
- AI Transcripts & Recaps. Automatic call transcription, summaries and action items with AI Recaps.
- Workforce Management. Forecasting, scheduling and adherence tools included in Premium plans.
- Enterprise Governance. Controls for building, testing, deploying and supervising AI with human oversight.
- CRM & App Integrations. Native integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, HubSpot and more.
- Analytics & Dashboards. Real-time dashboards, sentiment metrics and API access for deeper insights.
RingCentral features
- AI Receptionist (AIR). Answers, routes calls and handles FAQs 24/7 with AI.
- AI Virtual Assistant (AVA). Captures notes, translates, and automates workflows during interactions.
- AI Conversation Expert (ACE). Analyzes calls to deliver insights and performance analytics.
- Unified Communications. Integrates calls, meetings, chat and SMS in one app.
- No-code AI Builder (AIR Pro). Drag-and-drop builder to create custom voice, SMS and chat agents without coding.
- Extensive Integrations. Connects to Microsoft Teams and over 500 pre-built integrations via open APIs.
Dialpad vs RingCentral FAQ
What is the difference between Dialpad and RingCentral?+
RingCentral offers cloud phone, video and messaging but lacks built-in AI agents for workflow automation.
Should I use Dialpad or RingCentral?+
Pick Dialpad if you want unified AI-enhanced business communications or integrations with Salesforce, Zendesk or Google Workspace (on Dialpad's list, not RingCentral's). Pick RingCentral if you want AI-enhanced business phone and contact center, cloud phone and video collaboration or a free plan to start with.
Is Dialpad or RingCentral free?+
Dialpad is paid, from $39/month per user (Sell Essentials), with a free trial. RingCentral has a free plan and paid plans.
Do Dialpad and RingCentral integrate with the same tools?+
Partly. Both list Microsoft Teams. Dialpad also lists Salesforce, Zendesk, Google Workspace, Zoho and 2 more.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.