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Xurrent
Xurrent | Service Management for the Modern Enterprise
Subscription223 impressions#904 of its week
Xurrent is an AI-powered service and operations management platform that unifies ITSM, ESM and ITOM.
- for
- Enterprises and MSPs needing integrated service, incident and operations management.
- pricing
- contact sales
Key features
- AI-native Incident Management — Uses Sera AI to classify, route and resolve incidents faster across the enterprise.
- AI Service Desk — Automates ticketing, knowledge creation and suggestions within the familiar service desk UI.
- Workflow Automation — Centralizes automation across IT, DevOps and business workflows on a single platform.
- Status Pages — Real-time communication of service health to stakeholders.
- On-call Management — Schedules, escalations and rotations are automated to reduce burnout.
- Integration Platform (iPaaS) — Bidirectional integrations with tools like Jira, Azure DevOps, Bitbucket and more.
Use cases
- AI-augmented ticket triage reduces MTTR for SaaS applications
- Enterprise Service Management unifies HR, Finance and IT on one platform
- Automated post-incident reviews generate AI summaries and action items
- On-call scheduling and escalation automation for 24/7 operations
Xurrent FAQ
Do you offer a free trial or freemium plan?+
No freemium version, but you can request a guided proof-of-concept or sandbox environment.
How is pricing determined?+
Pricing is not published; each license plan is tailored to the organization’s needs and provided on request.
What security certifications does Xurrent have?+
Xurrent is SOC 2 Type II, ISO 27001, ISO 27018 and C5 attested, with BYOK encryption for data sovereignty.
What is the difference between ITSM+ESM and ITSM+Unlimited ESM?+
ITSM+ESM includes a limited set of non-IT departments; Unlimited ESM extends the same capabilities to every department without extra module fees.
Can licenses be shared across multiple customers?+
Yes, MSP plans allow the total license count to be distributed among multiple client environments.
Summarized by DevHunt from xurrent.com · Oct 8, 2026. Details may change; check the official site.
