RightDesk
RightDeskはSaaSビジネス向けに設計されたカスタマーサポートプラットフォームです
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All-in-one customer support platform for SaaS businesses that unifies CRM, tickets, knowledge base, email campaigns and e-signatures.
- for
- SaaS product teams needing a unified view of customers across sales, support and onboarding.
- pricing
- freemium · free trial
Key features
- Unified Customer Record — Aggregates sales, support, onboarding, contracts and campaigns into a single view per customer.
- Omni-Channel Ticketing — Handles email, LINE and WhatsApp tickets in one inbox with SLA tracking.
- AI Agents & Harness — Configurable AI agents automate drafting, routing, scoring and contract updates while keeping human control.
- Help Center & Wiki — Public knowledge base and internal wiki searchable by customers and AI agents.
- Drip Email & Newsletters — Send lifecycle emails, newsletters and segment-based campaigns linked to CRM data.
- Embedded E-Signature — Create, send and store contracts directly in the customer record with audit trails.
- Audit-Ready Logs — All AI actions are recorded on the customer timeline for transparency and compliance.
- SAML & SCIM Integration — Enterprise-grade authentication and provisioning available on higher plans.
Use cases
- Automatically draft and send support replies across email, LINE and WhatsApp.
- Sync sales pipeline data with support tickets to avoid repeated customer explanations.
- Run AI-powered lead scoring and assign high-potential leads to reps.
- Generate and send contract renewal documents without manual intervention.
- Publish a searchable help center that AI agents can reference for instant answers.
RightDesk pricing
- Free¥0Unlimited seats · 1,000 records · 5,000 emails/month · 10 envelopes/month
- Desk¥11,000/monthUnlimited seats · 50,000 records · 100,000 emails/month · 100 envelopes/month
- Harness¥33,000/monthUnlimited seats · 200,000 records · 500,000 emails/month · 500 envelopes/month
RightDesk FAQ
Are seats limited on any plan?+
No, all plans provide unlimited seats; usage is measured by records and agent actions.
What counts as a record?+
A record is a customer file; spam filtered by AI is excluded, but leads and sales emails are counted.
Do draft AI responses consume credits?+
Drafts and triage are free; credits are only used when an agent’s action benefits the customer.
Is WhatsApp supported?+
Yes, WhatsApp is available on Desk and Harness plans; Meta’s messaging fees are billed separately.
Can I receive invoices?+
Desk offers invoicing for annual billing; Harness and Atelier include invoicing by default.
Summarized by DevHunt from rightdesk.jp · Oct 4, 2026. Details may change; check the official site.
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