Pluno
AI Support That Solves Real Technical Tickets
Subscription799 impressionslaunches May 30
Pluno is an AI support platform that learns from past tickets and tools to automatically resolve complex technical issues.
- for
- Support teams and engineering groups handling technical tickets
- pricing
- paid · free trial
Key features
- Product Agent — Embedded AI that answers questions and performs actions inside your product before tickets are created.
- Deflection AI — Auto-resolves complex tickets using past tickets, help center and live data, charging per resolution.
- AI Copilot — Generates suggested replies, summaries and on-brand responses for agents in real time.
- Escalation Copilot — One-click escalation to Slack, Jira, Linear, Teams or incident.io with full context sync.
- AI Tagging & Field Filling — Automatically tags, categorizes and fills ticket fields using learned context.
- Troubleshooting Agent — Investigates code, logs and databases to surface root cause and recommended fix.
- Quality Assurance — Scores every conversation against custom QA criteria and provides reasoned reports.
Use cases
- Automatically resolve recurring technical tickets without human intervention
- Provide in-product assistance that configures settings or answers setup questions
- Give agents instant, context-rich replies and suggested actions
- Escalate complex issues to engineering with full logs and root-cause analysis
- Score and audit support interactions against quality standards
Pluno pricing
- Base850€/monthFlat base fee for 1,000-3,000 tickets/month · Includes all core modules
- Quality Assurance add-on35€ per agent/monthScore 100% of conversations
- Troubleshooting Agent99€/month4,000 credits (~50 investigations)
Pluno FAQ
Do you offer a free trial?+
Yes, a 14-day free trial with full unlimited access to every module, no credit card required.
Can I cancel anytime?+
Yes, cancellation takes effect at the end of the current billing cycle with no further charges.
How does the base fee work?+
It is a flat monthly charge based on your total monthly ticket volume and includes unlimited AI capabilities and knowledge-base management.
What counts as a resolution for Deflection AI?+
A ticket resolved without human involvement; escalations are never counted and a ticket is marked resolved after 72 hours of no customer reply.
How can I verify which tickets were AI-resolved?+
Resolved tickets are tagged in your helpdesk and can be filtered there or exported via the Pluno dashboard.
Summarized by DevHunt from pluno.ai · Oct 27, 2026. Details may change; check the official site.
