Hellotext

Sell Smarter. Chat Faster. Grow Bigger with Hellotext.

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Hellotext is an all-in-one SMS and WhatsApp marketing CRM built to help eCommerce and small businesses boost sales and automate customer engagement.

AI-driven SMS, WhatsApp and email CRM that automates eCommerce sales, cart recovery and customer support.

for: eCommerce brands and small businesses looking to boost sales and automate messaging.
pricing: freemium · free trial

works withWhatsAppSMSInstagram DirectFacebook MessengerWebchat

Key features

6 features of Hellotext

AI Playbooks — Pre-built automation flows (cart saver, back-in-stock, birthday, etc.) that run without coding.
Multi-channel Messaging — Send personalized messages via WhatsApp, SMS, Instagram DM, Facebook Messenger and email.
Real-time Customer Signals — Collects visit, cart and interaction data to identify intent and trigger actions.
24/7 AI Support — Handles FAQs, order tracking, returns and exchanges automatically.
Live Reporting Dashboard — Shows attributed sales, ROI and message performance in real time.
eCommerce Integrations — Connects to major eCommerce platforms in minutes to sync catalog and orders.

Use cases

Recover abandoned carts with AI-driven WhatsApp reminders.
Notify customers when out-of-stock items become available.
Send personalized product recommendations based on browsing behavior.
Automate post-purchase support such as order tracking and returns.
Run birthday or anniversary campaigns to increase repeat purchases.

Hellotext pricing

from hellotext.com ↗

Free$0USD/monthNo card required · 1 WhatsApp verified line · Basic reporting · Unlimited customer profiles
Starter$67USD/month/month8 eCommerce playbooks · 37K messages included · Shared inbox · 6 months history
Small Plus$269USD/month/month25 playbooks · 150K AI messages · 2 custom AI agents · 2 WhatsApp lines
Enterprise$629USD/month/monthCustom actions · Full customer history · Teams with AI assignment · Guided onboarding
Attribution Fee5% of salesApplies on free plan when sales are attributed

Hellotext FAQ

How does Hellotext charge for messages?+

Template messages are billed at $0.025 each; all non-template messages are free within an open customer-service window, and messages initiated by customers are always free.

Is there a free tier?+

Yes, a free plan with no credit card required includes one WhatsApp line, basic reporting and unlimited customer profiles.

What channels are supported?+

WhatsApp, SMS, Instagram Direct, Facebook Messenger, Webchat and email.

Can I customize the AI playbooks?+

Playbooks are pre-built and can be turned on or off; higher plans add custom AI agents and actions.

What security standards does Hellotext meet?+

Hellotext complies with ISO 27001, SOC 2 and CCPAS, and offers a 99.5% SLA.

Summarized by DevHunt from hellotext.com · Oct 4, 2026. Details may change; check the official site.