Critical Cloud
Critical Cloud
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Critical Cloud provides AI-augmented, managed cloud operations and observability for AWS and Azure using Datadog.
- for
- Engineering teams that need 24×7 cloud reliability, security, and cost control for mission-critical workloads.
- pricing
- contact sales
Key features
- 24×7 Incident Management — Round-the-clock incident response with 15-minute SEV-1/2 contractual response times.
- Datadog-Powered Observability — Unified visibility across infrastructure, APM, logs, traces, security signals and cloud cost.
- Cost Optimisation & Governance — Continuous telemetry governance to reduce waste and control Datadog spend.
- Human-in-the-Loop AI Ops — AI agents surface root-cause hypotheses; humans approve remediation for compliance.
- Evidence-Ready Reporting — Automated assurance reporting and audit trails for regulated industries.
Use cases
- Maintain 24×7 reliability for a SaaS product on AWS and Azure
- Reduce exploding Datadog bills through telemetry governance
- Implement AI workload observability with LLM tracing and GPU monitoring
Critical Cloud FAQ
How fast do you respond to incidents?+
Contractual response time is 15 minutes for SEV-1 and SEV-2 incidents, with a target of 60 minutes recovery for SEV-1.
What happens in the first 30 days?+
Critical Cloud onboards access, establishes operational ownership, baselines dashboards and alerts, and defines the first improvement plan.
What is Critical Support?+
Critical Support is a 24×7 managed cloud service for AWS and Azure that includes incident ownership and monthly improvement engineering.
How is Datadog pricing calculated?+
Datadog pricing is usage-based, metered by hosts, custom metrics, indexed log events, ingested bytes, APM spans, synthetic tests and other product dimensions.
Why does Datadog get expensive?+
Costs grow when telemetry volume grows—unmanaged log volume, high-cardinality metrics, long retention defaults, and product sprawl drive spend.
Summarized by DevHunt from criticalcloud.ai · Oct 4, 2026. Details may change; check the official site.
