BeHeard Labs is an AI-powered platform that automates collection, analysis and action on customer feedback.
- for
- Product, marketing and customer-success teams that need fast, data-driven insight from VOC data.
- pricing
- contact sales
Key features
- Research Automation — Query and segment data with natural language, run campaigns and generate reports without manual effort.
- Voice of Customer Agent — Always-on AI agent conducts conversational surveys via email, Slack, in-app or web.
- Deep Customer Profiles — Unifies disparate VOC sources into single profiles with next-best-action recommendations.
- Brand & Reputation Management — Captures moments of joy for advocacy and intercepts negative feedback to protect brand.
- Instant Research — Answers questions in minutes using a living simulation of your ideal customers.
- Continuous Learning — Each real interview refreshes the simulation, improving future answers.
Use cases
- Turn raw feedback into actionable insights within days
- Run continuous, always-on customer research without manual surveys
- Prioritize product features based on real customer needs
- Link positive feedback to review sites and CS tools for advocacy
- Detect and address negative sentiment before it harms brand reputation
Beheard Labs vs alternatives
 Beheard Labs |  QueryPal |  CrewAI |  Mastra |  Claude Code | |
|---|---|---|---|---|---|
| Best for | AI-driven customer insight automation | Support automation | Multi-agent AI orchestration | AI agent development | Developer coding assistance |
| Pricing | Contact sales | Free | Subscription | Free | Subscription |
| DevHunt upvotes | 0 | 82 | 0 | 0 | 0 |
| Launched | Jan 2026 | Mar 2024 | — | — | — |
- Beheard Labs vs QueryPal: Focuses on automating support team workflows rather than full-scale VOC research.
- Beheard Labs vs CrewAI: Provides a framework for multi-agent AI systems, not a dedicated customer insight platform.
- Beheard Labs vs Mastra: A TypeScript framework for building AI agents, not a ready-made insight service.
- Beheard Labs vs Claude Code: Agentic coding assistant for developers, unrelated to customer feedback analysis.
Beheard Labs FAQ
What does BeHeard automate?+
It automates research tasks such as querying data, segmenting audiences, running campaigns and generating reports using natural language.
How does the Voice of Customer Agent work?+
The AI agent conducts nuanced, conversational surveys across channels like email, Slack, in-app and web, collecting real-time feedback.
Can BeHeard create unified customer profiles?+
Yes, it ties together multiple VOC data sources into deep profiles and suggests next-best-action recommendations.
How does the platform help with brand reputation?+
It captures positive moments for advocacy and proactively surfaces negative feedback so teams can intervene quickly.
Is the insight truly real or simulated?+
Insights are based on actual interviews; when confidence is low the system runs new interviews rather than fabricating answers.
What kind of companies use BeHeard?+
Customer-obsessed companies across B2B software, consumer brands, retail and QSR that need fast, data-driven decision making.
Summarized by DevHunt from gobeheard.com · Oct 8, 2026. Details may change; check the official site.
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