MCP server
Freshdesk MCP server
Freshdesk's built-in server at your helpdesk domain for tickets, contacts and agents (early access).
No one-line setup: it needs a build step, an app plugin or account details. Follow the official docs.
FAQ
Is there an official Freshdesk MCP server?+
Yes: Freshdesk, maintained by Freshworks.
How do I connect Freshdesk to Claude?+
In Claude Code, run the claude mcp add command shown above. In Claude Desktop, add the server to claude_desktop_config.json (Settings > Developer > Edit Config) and restart the app.
How do I use the Freshdesk MCP server in Cursor or VS Code?+
Open the Cursor or VS Code tab on the server above: it has the exact mcp.json entry. The same server also works in Claude Code, Claude Desktop / claude.ai, ChatGPT, Cursor, VS Code and Codex.
Is it safe to give an AI agent access to Freshdesk?+
Start with the official server, a read-only or test account and approval prompts on for anything that writes. Content the agent reads from Freshdesk (tickets, messages, pages) can carry prompt-injection instructions, so don't auto-approve actions.
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