Compare
Chatwoot vs Trello
Customer support platform, not task board
Which to pick
Pick Chatwoot if you want…
- Omnichannel support with AI agent
- Help-desk support
- Open-source code (chatwoot/chatwoot on GitHub)
- Integrations with Outlook, Gmail or IMAP/SMTP (on Chatwoot's list, not Trello's)
Pick Trello if you want…
- Visual kanban boards with AI assistance
- Integrations with Slack, Microsoft Teams or Email (on Trello's list, not Chatwoot's)
Side by side
- What it is
- Chatwoot:Open-source platform for omnichannel customer support with live chat, email, WhatsApp, voice and AI assistance.
- Trello:Trello is a visual kanban board platform for organizing tasks, projects, and workflows.
- Best for
- Chatwoot:Omnichannel support with AI agent
- Trello:Visual kanban boards with AI assistance
- Who it’s for
- Chatwoot:Support teams and businesses that need unified, multi-channel customer service.
- Trello:Teams and individuals needing simple, flexible task management.
- Pricing
- Chatwoot:Freemium
- Trello:Freemium
- Plans
- Chatwoot:Hacker $0 per agent per month · Startups $19 per agent per month · Business $39 per agent per month · Enterprise $99 per agent per month
- Trello:Free $0 · Standard $5 per user/month (annual) · Premium $10 per user/month (annual) · Enterprise $17.50 per user/month (annual)
- Open source
- Chatwoot:Yes, 37,610 GitHub stars
- Trello:—
- Works with
- Chatwoot:Outlook, Gmail, IMAP/SMTP, Twilio, WhatsApp Business, Instagram, Messenger, API
- Trello:Slack, Microsoft Teams, Email, Google Drive, Salesforce
Chatwoot features
- Unified Inbox. All conversations from web chat, email, social and messaging channels appear in a single threaded view.
- AI Agent Captain. Automates routine replies, suggests FAQs, translates messages and drafts responses.
- Voice Calls. Inbound/outbound calls via Twilio or WhatsApp are logged in the same inbox with transcription.
- Help Center. Self-service knowledge base with multi-language articles and AI-powered search.
- Automation & Macros. Rule-based actions, playbooks and macros run automatically or with one click.
- Open API & Webhooks. Send messages, create channels and listen to events to integrate with any stack.
Trello features
- Inbox capture. Capture to-dos from email, Slack, Teams or anywhere and store them in a personal inbox.
- Boards & cards. Organize tasks into boards and cards that can be dragged, dropped, and customized.
- Planner view. Drag-and-drop cards onto a calendar to schedule work and see tasks in timeline, calendar, or map views.
- Built-in automation. No-code automation runs on every board to handle repetitive actions.
- Card mirroring. Mirror a card across multiple boards to keep information in sync.
- AI features. AI generates checklists, summaries, due dates, images and can create boards from a goal description.
- Power-Ups & integrations. Connect to 200+ apps like Slack, Google Drive, Salesforce via Power-Ups.
- Mobile & desktop apps. Access boards on iOS, Android, web and native desktop clients.
Chatwoot vs Trello FAQ
Is Chatwoot or Trello free?+
Chatwoot has a free plan (Hacker) and paid plans. Trello has a free plan and paid plans.
Is Chatwoot or Trello open source?+
Chatwoot is open source (chatwoot/chatwoot on GitHub). DevHunt has no public source repository on record for Trello.
Do Chatwoot and Trello integrate with the same tools?+
Their integration lists don't overlap: Chatwoot lists Outlook, Gmail, IMAP/SMTP, Twilio and 5 more; Trello lists Slack, Microsoft Teams, Email, Google Drive and 1 more.
On DevHunt
Based on each tool's website and DevHunt data. Details may change; check the official sites.