CoSupport AI is an AI agent for customer support, trained on your own resolved tickets rather than a generic model. It closes up to 90% of repetitive L1 requests at 99% response accuracy, replies in 40+ languages, and runs inside Zendesk, Freshdesk, Zoho Desk, Intercom or Salesforce. Version 2.0 adds multi-step reasoning, a decision log on every reply recording its reasoning, actions and sources, and an Agentic API that executes work in connected systems like Shopify and Stripe.
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About this launch
CoSupport AI by Ilona Kostohryz Will be launched May 4th 2027.